Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates We offer the following shipping options within the United States:
- Standard Shipping (5–7 business days): Calculated at checkout
- Expedited Shipping (2–3 business days): Calculated at checkout
- Overnight Shipping (1 business day): Calculated at checkout
Free standard shipping is available on orders over $100.00.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Pre-Owned Items All pre-owned games and collectibles are carefully inspected before shipping. Items are described accurately by condition (Good, Very Good, Like New). If you have any questions about a specific item's condition before purchasing, please contact us.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email]. We will work with the carrier to resolve the issue as quickly as possible.
Address Accuracy Please ensure your shipping address is correct at checkout. Shell Shock Video Games is not responsible for orders shipped to an incorrectly provided address.
Contact Us For any shipping questions, reach out to us at shellshockvideogames@gmail.com or through our website contact form.